Support

Hit a snag? Most issues fall into the categories below. If your question isn't here, email admin@jornis.app and we'll get back to you within two business days.

I tapped Connect Apple Health but no steps are showing up.

Apple's privacy rules don't tell apps when you decline read access, so Jornis verifies by reading recent steps. If you don't see steps, open Settings → Health → Data Access & Devices → Jornis and make sure Steps is enabled. Then tap Connect Apple Health again.

Why does Jornis only count steps from when I connected?

On purpose. Your past walking history is yours — Jornis doesn't import it. Every step from the moment you connect is what counts toward your journeys.

Can I have more than one journey active at a time?

Yes — up to three. One Primary (locked, can't be abandoned, must be completed) and two Flex slots you can swipe to abandon at any time.

What are units and how do I earn them?

You earn one unit for every 100 steps walked, automatically. Spend units to unlock new locations. You can also buy unit packs in Settings → Buy units. Walking a location to completion typically earns back roughly twice what you paid.

I bought a unit pack but didn't see my balance go up.

Apple sometimes takes a few seconds to deliver the receipt. If your balance still hasn't moved after a minute, force-quit the app and relaunch — the purchase will be re-delivered. If that doesn't work, email us with your Apple receipt order ID.

Can I sign in on a new phone and keep my journeys?

Yes. Sign in with the same Apple ID. Your journeys, completed walks, units, and owned locations all live on our server tied to your Apple ID — they follow you anywhere.

How do I delete my account and data?

Email admin@jornis.app from the address on your Apple ID and we'll delete your record. Or, in-app account deletion is rolling out soon.

I have a feature request / found a bug.

Email admin@jornis.app. The best bug reports include your iPhone model, iOS version, what you did, and what you expected to happen.